Training & Development

TRAINING COURSE CATALOG 

"An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." – Jack Welch 

TABLE OF CONTENT:

1. Executive Summary

LEADERSHIP DEVELOPMENT

2. Leadership and Influence

3. Leader As Coach

4. Self-Leadership: Developing the habits of exceptionally effective Leader

PERSONAL STRENTGS AND EFFECTIVENESS

5. Effective Communication Skills

6. Building Growth Mindset

7. Emotional Intelligence (EQ)

8. Time Management and Productivity

9. Adaptability and Resilience

10. Public Speaking and Presentation Skills

11. Stress Management and Mindfulness

12. Personal Branding and Professional Presence

PROFESSIONAL SKILLS

13. Conflict Resolution and Negotiation

14. Creative Problem Solving

15. Critical Thinking and Decision Making

16. Teamwork and Collaboration

17. Creativity and Design Thinking

HUMAN CAPITAL MANAGEMENT

18. Strategic Performance Management

19. Strategic Talent Management

20. Designing an Effective Organization Structure

SERVICE EXCELLENCE

21. Customer Service Excellence

EXECUTIVE SUMMARY

TalentGrit, operating under the legal entity PT Anugerah Raja Terkini, has one of its core products in providing training services aimed at developing corporate talent, with a strong focus on soft skills and Human Capital Management. These two areas are vital and strategic for fostering business growth and driving organizational success. Our training programs have been successfully delivered to numerous client companies, facilitated by seasoned trainers and coaches who bring extensive experience and expertise to each tailored session.

This catalog contains a list of training titles and a summary of their objectives. The training materials will be tailored to meet the specific needs of our clients. Our training approach employs active learning methods, providing participants with opportunities to practice, engage in self-reflection, express their opinions, create change plans, and interact with fellow participants.

We evaluate training effectiveness through comprehensive pre- and post-training surveys, ensuring measurable and impactful outcomes that align with the program's objectives. To further enhance and sustain the learning experience, we recommend follow-up sessions with personalized coaching. These sessions are designed to reinforce key concepts, address individual challenges, and provide ongoing support. Our ultimate goal is to drive meaningful, lasting changes in participants' behavior, attitudes, and skills, empowering them to excel in their roles and contribute to organizational success.

Our training delivery method typically combines in-person sessions with online learning to maximize flexibility and effectiveness. Our trainers are seasoned professionals with extensive corporate experience, having led strategic divisions or functions in various organizations. They also hold strong credentials aligned with the specific skills and expertise they teach, ensuring high-quality and impactful training sessions.

Please reach out to us to discuss your needs and collaborate on developing a syllabus, along with the tools, systems, and achievement milestones, that align with your training and development program.

LEADERSHIP AND INFLUENCE

Purpose: This program is designed to equip participants with the essential skills to inspire, motivate, coach, and guide others effectively. By focusing on building trust, fostering collaboration, and empowering individuals, this training helps participants unlock their leadership potential and apply it to achieve meaningful results. It also emphasizes the importance of self-awareness, enabling individuals to recognize and fully utilize their unique strengths and talents to lead with confidence and authenticity.

Key Objectives:

· Self-Discovery and Growth: Help participants explore their leadership style, identify their strengths, and uncover areas for personal and professional growth.

· Inspiring Others: Develop the ability to articulate a clear vision and motivate others to achieve shared goals through encouragement and purpose-driven leadership.

· Building Trust: Cultivate trustworthiness through transparent communication, ethical behavior, and consistent follow-through.

· Fostering Collaboration: Learn how to create an environment where teamwork thrives by encouraging open dialogue, mutual respect, and a shared sense of responsibility.

· Coaching for Growth: Acquire coaching techniques to support and guide team members in developing their skills and achieving their potential.

· Influence and Persuasion: Strengthen the ability to influence others positively, even in the absence of formal authority, by understanding their perspectives and aligning objectives.

· Empowering Others: Learn how to delegate effectively, empower team members, and celebrate their achievements to foster a culture of ownership and accountability.

This training is ideal for aspiring leaders, managers, and professionals seeking to enhance their ability to lead with impact, foster a collaborative environment, and drive success through inspiration and empowerment. It provides participants with actionable tools and insights to lead with authenticity while unlocking the potential of those they guide.

SELF-LEADERSHIP: DEVELOPING THE HABITS OF EXCEPTIONALLY EFFECTIVE LEADER

Purpose: This program is designed to help participants cultivate the essential habits that define exceptionally effective leaders by focusing on self-leadership. It emphasizes building self-discipline, mastering the art of active listening, and practicing mindfulness to enhance decision-making and emotional balance.

Participants will also learn to maintain mental health and well-being, develop high behavioral intelligence, and effectively manage relationships to foster collaboration and trust. By equipping individuals with these foundational habits and skills, the program aims to empower participants to lead themselves effectively and inspire others through their actions and interactions.

Key Objectives:

1. Develop Self-Discipline: Learn techniques to stay consistent with personal and professional goals, prioritize effectively, and maintain focus even under pressure.

2. Master Active Listening: Build the ability to listen empathetically and attentively, strengthening communication and fostering deeper understanding with others.

3. Practice Mindfulness: Cultivate present-moment awareness to improve focus, regulate emotions, and enhance clarity in decision-making.

4. Prioritize Mental Health and Well-Being: Adopt strategies to manage stress, enhance resilience, and create a sustainable work-life balance.

5. Cultivate Behavioral Intelligence: Understand and apply behavioral intelligence to improve adaptability, empathy, and interpersonal effectiveness in diverse situations.

6. Strengthen Relationship Management: Develop the skills to build and nurture meaningful relationships, including handling conflicts constructively and fostering trust.

7. Foster Accountability: Encourage a sense of ownership and responsibility to drive personal growth and inspire others through actions and integrity.

LEADER AS COACH

Purpose: This training aims to equip leaders with the essential coaching skills needed to inspire, motivate, and develop their teams effectively. It focuses on helping leaders adopt a coaching mindset, enabling them to bring out the best in their people. Participants will learn powerful coaching techniques and tools, with an emphasis on understanding the psychology behind coaching, to foster growth, improve performance, and drive results. This approach enhances leadership effectiveness by creating an environment where individuals feel supported, empowered, and motivated to achieve their full potential.

Key Objectives:

· Coaching Mindset: Learn how to shift from a traditional management style to one that prioritizes coaching, helping to build stronger relationships and trust with team members.

· Psychology of Coaching: Gain insights into the psychological principles that guide successful coaching, enabling you to tailor your approach based on individual needs and personality traits.

· Powerful Coaching Tools: Master proven coaching tools and frameworks that help leaders facilitate growth, overcome challenges, and unlock potential in their teams.

· Active Listening and Questioning: Learn the art of asking insightful, open- ended questions and actively listening to understand the underlying needs and motivations of team members.

· Feedback and Development: Develop the ability to give constructive feedback that fosters development, encourages self-reflection, and guides employees toward improvement and growth.

· Building Confidence and Empowerment: Learn how to build confidence in your team by empowering them to take ownership of their development and make decisions that lead to success.

· Creating a Culture of Growth: Understand how to cultivate a growth- oriented culture in your organization, where continuous learning, collaboration, and development are prioritized.

By the end of this training, participants will have the skills and knowledge to become effective coaching leaders who not only drive performance but also build empowered, high-performing teams that are motivated and equipped to achieve long-term success.

EFFECTIVE COMMUNICATION SKILLS

Purpose: This training is designed to empower participants with the skills needed to communicate effectively and confidently in both verbal and written formats. It aims to enhance clarity in messaging, improve confidence in delivering ideas, and foster active listening skills to ensure mutual understanding. By mastering these skills, participants will be better equipped to build trust, resolve conflicts, and promote collaboration in diverse professional settings.

Key Objectives:

· Clear Expression: Learn to articulate thoughts and ideas concisely and effectively in both spoken and written communication. This ensures clarity and impact in every interaction.

· Confidence Building: Develop the ability to communicate assertively and persuasively in meetings, presentations, and everyday interactions. This builds trust and authority in professional and personal settings.

· Active Listening: Enhance listening skills to fully understand others’ perspectives, strengthen relationships, and minimize misunderstandings. This fosters mutual respect and effective collaboration.

· Adaptability: Practice tailoring communication styles to suit different audiences, cultural contexts, and workplace scenarios. This enables successful engagement in diverse environments.

· Nonverbal Communication: Understand the importance of body language, tone, and facial expressions in conveying messages. This enhances the effectiveness and authenticity of communication.

· Conflict Resolution: Gain tools to manage difficult conversations and diffuse tense situations professionally. This promotes positive outcomes and strengthens working relationships.

· Collaborative Communication: Learn to foster open dialogue that encourages teamwork and innovation. This drives collective success and creative problem-solving.

EMOTIONAL INTELLIGENCE (EQ)

Purpose: This training aims to empower participants with the ability to recognize, understand, and regulate their own emotions while effectively perceiving and responding to the emotions of others. Emotional intelligence, defined as the capacity to be aware of, control, and express one’s emotions, as well as to handle interpersonal relationships judiciously and empathetically, is central to this process. By developing emotional intelligence, participants will enhance their interpersonal skills, build stronger professional and personal relationships, and become more effective in managing both workplace responsibilities and personal connections.

Key Objectives:

· Self-Awareness: Develop a deeper understanding of personal emotional triggers and patterns. This forms the foundation for personal growth and emotional intelligence.

· Self-Regulation: Learn strategies to manage stress, stay composed under pressure, and make thoughtful decisions. This ensures stability and effectiveness in challenging situations.

· Empathy: Strengthen the ability to understand and relate to others’ emotions, fostering better collaboration and trust. This builds stronger connections and enhances teamwork.

· Social Skills: Enhance communication, conflict resolution, and team dynamics. This promotes harmonious interactions and effective collaboration in any setting.

· Motivation: Cultivate resilience and a proactive mindset for achieving personal and professional goals. This drives sustained performance and long- term success.

By the end of the program, participants will be equipped with practical tools to navigate emotional challenges, improve workplace dynamics, and nurture meaningful relationships.

TIME MANAGEMENT AND PRODUCTIVITY

Purpose: This training is designed to provide participants with practical tools and strategies to effectively manage their time, prioritize tasks, and boost productivity. By mastering these techniques, participants will not only meet deadlines and achieve professional goals but also stand out as highly reliable and efficient employees in their organizations. This training is highly recommended for individuals seeking to enhance their professional performance and make a lasting impact in their roles.

Key Objectives:

· Prioritization Skills: Learn to identify high-value tasks and focus on what truly matters, ensuring alignment with organizational and personal goals. This ensures time and effort are directed toward achieving impactful outcomes.

· Overcoming Procrastination: Gain insights into the root causes of procrastination and practical methods to stay motivated and disciplined. This helps maintain momentum and consistent progress in completing tasks.

· Time Optimization: Discover techniques for planning and organizing daily schedules to maximize efficiency and reduce wasted time. This results in a more structured and productive approach to work.

· Focus Enhancement: Develop strategies to eliminate distractions and stay focused on critical tasks. This allows for deeper concentration and higher- quality output.

· Goal Setting: Understand how to set achievable, measurable goals and track progress toward success. This provides clarity and direction, making long- term objectives more attainable.

· Effective Delegation: Learn to delegate tasks wisely to improve team productivity and collaboration. This enables better workload management and fosters teamwork and trust.

By the end of the training, participants will possess the skills to take control of their time, enhance productivity, and deliver consistent results, positioning themselves as indispensable assets to their teams and organizations.

CONFLICT RESOLUTION AND NEGOTIATION

Purpose: This training aims to equip participants with essential strategies and skills to address and resolve disputes constructively while fostering understanding and collaboration. Additionally, it will enhance participants' ability to negotiate effectively, reaching agreements that create value and benefit all parties involved. The ultimate goal is to empower participants to become confident and effective negotiators, capable of navigating challenging situations with professionalism and poise.

Key Objectives:

· Understanding Conflict: Learn to identify the root causes of conflicts and recognize early warning signs to prevent escalation. This enables proactive conflict management and minimizes disruptions.

· Constructive Resolution: Develop techniques to approach conflicts with a problem-solving mindset, fostering open dialogue and mutual respect. This promotes positive outcomes and strengthens trust among stakeholders.

· Negotiation Strategies: Master the art of negotiation, focusing on win-win solutions that meet the needs of all stakeholders. This ensures equitable agreements that support long-term collaboration.

· Overcoming Impasses: Learn strategies to break deadlocks and find creative solutions when parties are at an impasse. This facilitates progress even in challenging or stagnant situations.

· Building Relationships: Develop skills to maintain and strengthen professional relationships even after resolving conflicts. This ensures continued collaboration and trust post-conflict.

· Confidence in Negotiation: Practice techniques to communicate persuasively, handle objections, and secure favorable outcomes with confidence. This boosts effectiveness and credibility in any negotiation scenario.

This program not only enhances individual conflict resolution capabilities but also contributes to a more harmonious and cooperative workplace culture.

ADAPTABILITY AND RESILIENCE

Purpose: This training is designed to equip participants with the skills to effectively navigate change and uncertainty while overcoming challenges with a positive, flexible, and proactive mindset. Participants will learn how to embrace and adapt to evolving situations, bounce back from setbacks, and maintain focus on their goals. In addition, they will develop the ability to foster a supportive and resilient team environment, enabling them to guide their team through difficult times and align efforts toward achieving common objectives.

Key Objectives:

· Navigating Change: Equip participants with strategies to embrace change as an opportunity for growth and innovation, rather than a disruption.

· Building Resilience: Teach participants how to bounce back from adversity, maintain a sense of purpose, and stay motivated even in challenging circumstances.

· Fostering a Positive Mindset: Help participants develop a mindset that focuses on solutions, opportunities, and growth, enabling them to stay calm and optimistic under pressure.

· Managing Uncertainty: Provide tools for managing uncertainty, helping participants to remain adaptable and focused on actionable steps in volatile situations.

· Creating Supportive Teams: Equip participants with the skills to build and maintain a resilient team, where individuals support each other through difficult times and contribute to a positive, collaborative work environment.

· Developing Flexibility: Encourage participants to become more agile in their approach, adjusting plans as needed and responding effectively to new challenges as they arise.

·Building Focus and Determination: Teach participants how to stay determined and focused on long-term goals, even when facing short-term difficulties or obstacles.

This training is perfect for leaders, managers, and individuals who want to become better equipped to handle challenges in a dynamic and often unpredictable work environment. It’s especially valuable for teams that are going through transitions, project changes, or facing industry disruptions, as it enables them to stay focused, adaptable, and successful in achieving their objectives.

CREATIVE PROBLEM SOLVING

Purpose: This training aims to cultivate innovative thinking and provide participants with the necessary strategies, tools, and methodologies to analyze complex problems, identify their root causes, and develop practical, effective solutions.

Participants will learn to approach challenges with a creative mindset, enabling them to move beyond surface-level issues and uncover deeper insights that lead to meaningful solutions. The goal is to empower individuals to solve problems effectively, think critically, and apply structured techniques to overcome obstacles and drive positive outcomes.

Key Objectives:

· Fostering Innovative Thinking: Encourage participants to think creatively and approach problems from various angles, breaking free from traditional solutions and finding new ways to address challenges.

· Root Cause Analysis: Equip participants with tools and techniques, such as the "5 Whys" and Fishbone Diagram, to analyze problems deeply, identify the underlying causes, and address issues at their source, rather than just treating symptoms.

· Problem-Solving Methodologies: Introduce structured methodologies, such as Design Thinking and the DMAIC (Define, Measure, Analyze, Improve, Control) framework, to guide participants through a systematic process of problem identification, solution generation, and implementation.

· Developing Critical Thinking: Teach participants how to approach problems with a critical mindset, asking the right questions and analyzing situations thoroughly to gain a deeper understanding of the challenges they face.

· Creative Solution Generation: Provide techniques to stimulate creative thinking and idea generation, allowing participants to brainstorm a range of potential solutions, from conventional to innovative, and evaluate their effectiveness.

· Overcoming Mental Barriers: Address common mental blocks and biases that can hinder creative problem solving, such as confirmation bias or fear of failure, and provide strategies to overcome them.

This training is ideal for professionals, teams, or leaders who want to enhance their problem-solving capabilities, foster innovation, and create lasting, effective solutions to the challenges they face.

TEAMWORK AND COLLABORATION

Purpose: This training aims to strengthen participants’ ability to work effectively within a team, leveraging the diverse skills, perspectives, and experiences of each member to achieve shared goals. By focusing on enhancing communication, fostering trust, and promoting mutual respect, this training empowers individuals to collaborate seamlessly and work toward a unified vision. Participants will learn how to navigate team dynamics, build strong relationships, and adapt to various roles within the team to achieve collective success. Ultimately, the goal is to create high- performing teams that can overcome challenges, innovate, and drive results together.

Key Objectives:

1.Effective Team Communication: Develop the ability to communicate clearly and openly within a team, ensuring that all voices are heard and valued. This fosters better understanding and unity, leading to improved teamwork and efficiency.

2.Leveraging Diversity: Understand how to harness the unique strengths and skills of each team member to enhance problem-solving and creativity. By embracing diversity, teams can innovate and tackle challenges from multiple perspectives.

3.Building Trust: Learn how to establish and maintain trust within the team, which is essential for collaboration and performance. A foundation of trust creates a supportive environment where individuals feel safe to contribute their best.

4.Conflict Management: Acquire strategies for resolving disagreements constructively, turning potential conflicts into opportunities for growth. Effective conflict management strengthens relationships and ensures team progress.

5.Fostering a Positive Team Culture: Create an environment of respect, inclusivity, and accountability that supports both individual and team success. A positive culture boosts morale and motivates members to perform at their best.

6.Improving Collaboration: Learn to work collaboratively, focusing on mutual support, shared goals, and collective achievement. Strong collaboration drives success and creates a cohesive team dynamic.

PUBLIC SPEAKING AND PRESENTATION SKILLS

Purpose: This training is designed to build participants' confidence in delivering engaging, impactful, and clear presentations in front of any audience. By equipping individuals with effective communication techniques and strategies, the program helps participants present ideas with clarity, conviction, and influence. The focus is not only on improving verbal delivery but also on body language, visual aids, and audience interaction. Participants will learn to apply the latest methods and tools, ensuring their presentations are memorable and resonate with their audience.

Key Objectives:

1.Enhanced Confidence: Gain the confidence to speak in front of any audience, from small meetings to large conferences. This ensures you can deliver your message with authority and professionalism, regardless of the setting.

2.Effective Storytelling: Learn how to craft and deliver compelling narratives that capture the audience's attention and convey key messages. By mastering storytelling, you can make your presentations more memorable and impactful.

3.Mastering Body Language: Understand the power of non-verbal communication to enhance your message, including posture, gestures, and facial expressions. This skill helps you connect with your audience on a deeper level and reinforces your verbal delivery.

4.Engaging Visuals: Learn how to design and use effective visual aids that support your message and keep the audience engaged. Visuals can clarify complex ideas and leave a lasting impression on your audience.

5.Handling Q&A Sessions: Develop strategies for managing audience questions confidently and turning them into opportunities to reinforce your message. This ensures you remain in control and create a dynamic, interactive experience.

6.Adapting to the Audience: Understand how to tailor your message to different audiences, ensuring your delivery is relevant and impactful. This adaptability allows you to resonate with diverse groups and achieve your communication goals effectively.

By the end of the program, participants will be equipped with the skills to engage, inform, and inspire their audiences, becoming effective communicators in any setting.

CRITICAL THINKING AND DECISION MAKING

Purpose: This training aims to enhance participants' ability to analyze complex information, evaluate different options, and make well-informed decisions with confidence and clarity. Through structured methodologies and practical frameworks, participants will learn to approach challenges systematically, identify key factors, and weigh potential outcomes. By sharpening critical thinking skills, individuals will be better equipped to make sound, timely decisions, even under pressure. The goal is to develop decision-makers who can navigate uncertainty, solve problems effectively, and drive positive outcomes for their teams and organizations.

Key Objectives:

· Improved Analytical Skills: Learn how to break down complex problems into manageable components and assess all relevant factors before making a decision. This enables more accurate problem-solving and better decision- making outcomes.

· Timely Decision-Making: Gain techniques to make quick and confident decisions without compromising quality, especially in high-pressure situations. This enhances efficiency and ensures critical actions are taken without delay.

· Risk Assessment: Develop the ability to assess potential risks and rewards, allowing for more calculated and informed choices. This ensures decisions are made with a clear understanding of possible outcomes.

· Creative Problem-Solving: Apply critical thinking to generate innovative solutions and identify opportunities where others may see obstacles. This fosters creativity and adaptability in addressing challenges.

· Objective Evaluation: Learn how to evaluate all available options impartially, avoiding biases that could skew judgment. This ensures fair and rational decision-making based on facts, not assumptions.

· Strategic Decision-Making: Understand how to align decisions with long- term goals, ensuring that each choice contributes to overall success. This helps create a clear path toward achieving the organization’s vision and sustainable growth.

By the end of the program, participants will be equipped with the tools to think critically, analyze information effectively, and make decisions that drive progress and success within their professional roles.

BUILDING GROWTH MINDSET

Purpose: This training aims to help participants develop a growth mindset, centered around the belief that abilities and intelligence can be cultivated through dedication, effort, and learning. By shifting from a fixed mindset, where abilities are seen as static, to a growth mindset, participants will embrace challenges, persevere through setbacks, and constantly strive to improve. This training will empower individuals to break free from self-imposed limitations, fostering a deep belief in their own potential for unlimited growth and success.

Key Objectives:

· Embracing Challenges: Learn to view challenges as opportunities for growth, rather than threats to competence. This approach transforms obstacles into catalysts for learning and advancement.

· Resilience Through Setbacks: Develop the ability to persist through difficulties and view failure as a stepping stone to mastery, not a roadblock. This resilience ensures sustained progress and the ability to overcome adversity.

· Enhanced Self-Belief: Cultivate a stronger belief in personal potential, understanding that effort and persistence lead to continuous improvement. This confidence inspires action and reinforces the pursuit of excellence.

· Shift from Fixed to Growth Mindset: Break free from the belief that abilities are fixed, and adopt the understanding that intelligence and skills are developed through learning and experience.

· Lifelong Learning and Adaptability: Encourage a passion for continuous learning and self-improvement, enabling participants to thrive in dynamic environments.

· Unlocking Unlimited Potential: Discover that growth is not limited by past performance but driven by the willingness to learn, adapt, and embrace new challenges.

By the end of this training, participants will gain the tools and mindset necessary to continually grow, break through self-imposed limits, and unleash their full potential, leading to both personal and professional success.

STRESS MANAGEMENT AND MINDFULNESS

Purpose: This training is designed to provide participants with effective techniques for managing stress, maintaining focus, and improving overall mental well-being. By learning how to recognize and manage stress triggers, participants will develop the tools to remain calm and composed under pressure. In addition, the course introduces mindfulness practices that enhance emotional regulation, foster self- awareness, and improve mental clarity. Participants will leave with the skills to manage stress in a healthy way and the ability to incorporate mindfulness techniques into their daily lives to boost productivity, well-being, and emotional resilience.

Key Objectives:

· Stress Awareness and Control: Learn to identify the sources of stress and implement techniques to reduce or eliminate them, leading to greater emotional stability.

· Focus and Clarity: Develop strategies for maintaining focus on tasks and improving concentration, even in challenging situations, leading to enhanced productivity.

· Mindfulness Practices: Gain hands-on experience in mindfulness exercises that promote present-moment awareness, helping to reduce anxiety and improve emotional balance.

· Emotional Regulation: Discover how to better manage emotions, reducing impulsive reactions and promoting a sense of calm and composure.

· Resilience and Well-being: Build mental resilience to cope with everyday stressors, while improving overall mental and physical health.

· Work-Life Balance: Learn how to integrate mindfulness and stress management techniques into daily routines to create a more balanced, fulfilling life.

By the end of this training, participants will be equipped with the knowledge and tools to manage stress effectively, boost their emotional well-being, and implement mindfulness practices to improve focus, clarity, and resilience in both their personal and professional lives.

PERSONAL BRANDING AND PROFESSIONAL PRESENCE

Purpose: This training is designed to empower participants to develop a compelling and authentic personal brand that showcases their unique strengths, expertise, and values. Participants will learn how to present themselves with confidence and professionalism in a variety of settings, both online and offline. With a focus on the digital age, the course will guide individuals through the essential steps to craft a personal brand that resonates in today's fast-paced, digital-driven world. Participants will gain the knowledge and tools needed to navigate social media platforms, create a strong online presence, and leverage personal branding for career growth and business success.

Key Objectives:

· Crafting a Unique Personal Brand: Learn how to identify your core strengths, values, and passions, and how to communicate these attributes effectively to build a personal brand that is both authentic and memorable.

· Mastering Personal Branding in the Digital Age: Gain insights on how to develop a personal brand that is relevant and impactful in today’s digital-first world, including building a professional online presence across social media platforms.

· Effective Self-Presentation: Develop the skills to present yourself confidently in both digital and in-person interactions, using body language, communication style, and digital tools to leave a lasting impression.

· Leveraging Digital Tools: Understand the power of social media, websites, and blogs to amplify your personal brand, and learn how to curate content that reinforces your professional image.

· Building Trust and Credibility: Learn the importance of consistency and authenticity in building trust with your audience, ensuring that your personal brand is recognized and respected.

· Networking and Career Advancement: Discover how to use your personal brand to build meaningful professional relationships, advance your career, and unlock new business opportunities.

By the end of this training, participants will have a strategic, actionable plan for creating and maintaining a strong personal brand that positions them for success in any professional environment, both online and offline.

STRATEGIC PERFORMANCE MANAGEMENT

Purpose: To equip participants with the skills needed to design and implement a robust performance management system that drives organizational success. This includes determining the right Key Performance Indicators (KPIs), creating effective measurement frameworks, and establishing a structured feedback process. The training ensures alignment with the company’s vision and mission, empowering leaders and managers to foster accountability, track progress, and achieve strategic business objectives effectively.

Key Objectives:

· Enhanced Goal Alignment: Ensure individual and team objectives are in sync with the organization’s vision and mission. This creates clarity, purpose, and a shared commitment across all levels of the organization. This alignment drives a unified effort toward achieving collective goals.

· Effective KPI Development: Learn to define and track meaningful metrics that measure performance and impact. With well-designed KPIs, teams can focus on priorities that directly contribute to organizational success. Well- defined KPIs ensure that teams stay focused on what matters most and can measure their success effectively.

· Structured Feedback Mechanisms: Establish clear and constructive communication channels for performance improvement. Regular and actionable feedback fosters growth and strengthens relationships within the team. This promotes a culture of continuous improvement and supports team members in reaching their full potential.

· Improved Decision-Making: Gain insights into progress and performance to inform strategy and action plans. Data-driven decisions lead to better outcomes and more efficient use of resources. This empowers leaders to make informed choices that enhance organizational performance.

· Sustainable Growth: Foster a high-performance culture that drives continuous development and business success. A commitment to ongoing improvement ensures resilience and adaptability in a competitive market.

DESIGNING AN EFFECTIVE ORGANIZATION STRUCTURE

Purpose: To equip participants with the skills to design an organization structure that enhances efficiency and aligns with the organization’s vision and mission. This involves conducting a comprehensive business process analysis and workload analysis to create a structure that supports clear roles, efficient workflows, and collaborative teamwork. Participants will learn how to develop a framework that promotes adaptability, productivity, and strategic alignment. This training is highly recommended for HR professionals, organizational development specialists, and leaders aiming to optimize organizational effectiveness and drive sustainable success.

Key Benefits:

1.Strategic Alignment: Ensure the organization’s structure is tailored to achieve its vision, mission, and strategic objectives. This provides a strong foundation for consistent growth and competitive advantage.

2.Workload Optimization: Use workload analysis to distribute tasks effectively, preventing burnout and enhancing efficiency. Balanced task allocation ensures teams can perform at their best while maintaining morale.

3.Process Improvement: Conduct business process analysis to identify and eliminate redundancies. Streamlined processes enhance productivity and allow the organization to focus on core objectives.

4.Role Clarity: Establish clear roles, responsibilities, and reporting lines to reduce confusion and enhance accountability. Clear role definitions lead to stronger individual contributions and a cohesive team dynamic.

5.Collaboration and Communication: Foster cross-departmental teamwork and improve communication channels. Improved collaboration drives innovation, problem-solving, and seamless operations across the organization.

6.Adaptability: Create an organization structure that is scalable and can adjust to evolving business demands. A flexible structure ensures the organization remains resilient and prepared for future opportunities and challenges.

STRATEGIC TALENT MANAGEMENT

Purpose: To align talent readiness with business strategies, ensuring a workforce that is prepared to drive both short-term goals and long-term organizational growth. This training equips participants with the tools to effectively plan, attract, develop, and retain top talent, fostering a sustainable competitive advantage in a dynamic business environment. This program is ideal for HR professionals, managers, and leaders seeking to optimize talent management practices and build a future-ready organization.

Key Objectives:

1.Understand Talent Alignment: Gain insights into aligning talent strategies with organizational goals to enhance performance and growth. This ensures that the right people are in the right roles, driving organizational success.

2.Workforce Planning: Learn methods to identify current and future talent needs and bridge skill gaps effectively. A proactive approach to workforce planning ensures readiness for future challenges and opportunities.

3.Talent Acquisition Excellence: Master strategies for attracting, recruiting, and onboarding the right talent for organizational success. This creates a solid foundation for building a high-performing workforce.

4.Retention and Engagement: Explore techniques for retaining top talent and boosting employee engagement for long-term commitment. Engaged employees contribute to a positive culture and consistent results.

5.Succession Planning: Develop a roadmap for creating a robust succession plan to ensure leadership continuity. A strong succession strategy mitigates risks and prepares the organization for seamless transitions.

6.Learning and Development Strategies: Implement impactful training programs to upskill employees and foster continuous learning. Investing in development nurtures innovation and adaptability across the workforce.

7.Measuring Talent Success: Understand tools and frameworks for monitoring and measuring the success of talent management initiatives. These insights enable data-driven decisions and continuous improvement in talent strategies.

CREATIVITY AND DESIGN THINKING

Purpose: This program is designed to develop essential skills in creativity and design thinking, enabling participants to approach challenges with innovative solutions and fresh perspectives. It highlights the importance of these skills in building a highly competitive and adaptable individual who can navigate change effectively and emerge as a leader in their field. This program is ideal for professionals seeking to enhance their problem-solving capabilities, drive innovation, and lead with confidence in dynamic environments.

Key Objectives:

· Foster Creative Problem-Solving: Equip participants with techniques to analyze problems creatively and generate innovative solutions. This helps participants tackle challenges with confidence and resourcefulness.

· Understand Design Thinking Principles: Introduce the core principles of design thinking, including empathy, ideation, prototyping, and testing, to solve complex challenges. This enables participants to approach problems with a structured, user-centered methodology.

· Build Adaptability: Cultivate the ability to embrace and lead change by thinking outside the box and adapting to dynamic environments. This ensures participants remain resilient and effective in the face of uncertainty.

· Encourage Leadership Through Innovation: Empower participants to leverage creativity and design thinking as tools for leadership and driving team success. This positions participants as forward-thinking leaders who inspire innovation.

·Enhance Strategic Thinking: Align creative ideas with long-term goals and organizational objectives to maximize impact. This bridges creativity with actionable strategies that drive sustainable success.

·Develop a Competitive Edge: Strengthen participants’ ability to differentiate themselves in competitive landscapes through innovative approaches. This helps participants stand out as valuable contributors to organizational growth.

· Improve Collaboration and Team Innovation: Encourage teamwork by fostering a culture of openness and shared creative problem-solving. This promotes stronger relationships and collective success within teams.

CUSTOMER SERVICE EXCELLENCE

Purpose: This training is designed to equip participants with the skills and techniques needed to deliver exceptional customer service that goes beyond expectations. Participants will learn how to effectively understand and anticipate customer needs, handle complaints with professionalism, and provide memorable service experiences. By mastering essential customer service tools and strategies, individuals will be able to foster lasting customer loyalty and create unforgettable experiences that leave a positive, lasting impression. This training emphasizes the importance of building strong, trusting relationships with customers to ensure satisfaction and long-term success.

Key Objectives:

·Understanding Customer Needs: Learn how to listen actively, ask the right questions, and gain deep insights into your customers’ wants and pain points, allowing you to deliver tailored solutions.

·Effective Problem-Solving: Develop the skills to resolve customer complaints quickly and efficiently, turning potential issues into opportunities for strengthening relationships and building trust.

·Creating Memorable Experiences: Discover how to go above and beyond in service delivery, turning ordinary transactions into extraordinary, memorable experiences that keep customers coming back.

·Building Empathy and Rapport: Learn how to build empathy with customers, making them feel valued and understood, which is key to delivering outstanding service.

·Tools and Techniques for Excellence: Master essential tools, technologies, and customer service frameworks that can streamline service delivery and help meet or exceed customer expectations every time.

·Customer Loyalty and Retention: Learn strategies to build customer loyalty, improve satisfaction scores, and enhance retention by providing consistent, high-quality service that customers value.

By the end of this training, participants will have a comprehensive understanding of how to create exceptional customer experiences that drive satisfaction, foster loyalty, and generate positive word-of-mouth, positioning themselves as leaders in customer service excellence.

Has 30 years plus experience leading Human Capital Function as Board of Director member in global and local conglomerates companies such as Bata Shoes Company, Indofood Frito Lay, PepsiCo, Rothmans, HM Sampoerna, UOB Bank, HSBC, Bank Niaga, Bukaka Group, GlaxoSmithKline, and Bo Le Associates. For the past seven years has coached corporate top executive, senior manager, entrepreneur, first time manager, and individual professional.

Education: Degree in Psychology from University of Gadjah Mada and Master in Literary from American Studies University of Indonesia.

Certification: Professional Coach, Life Coach, NLP, Re-Attached Therapy, Cognitive Behavioral Therapy, Change Management and INSEAD Executive Leadership Program. Inventor of the IDEAL Coaching Model.

Activities: Affiliate Coach for Workplace Options the largest coaching firm globally for Employee Assistance Program with main focus on developing employee wellbeing and wellness.